SHIPPING NIBEES LLC / SHIPPING NIBEES LTD
Identity Verification & Customer Onboarding Policy
This policy establishes the procedures customers must complete before receiving access to Shipping Nibees services provided by Shipping Nibees LLC (United States) and Shipping Nibees Ltd (Ghana).
Purpose
Shipping Nibees LLC (United States) and Shipping Nibees Ltd (Ghana) are committed to maintaining a secure shipping environment and complying with applicable anti-fraud, transportation security, export compliance, and Know Your Customer (KYC) requirements. This Identity Verification & Customer Onboarding Policy establishes the procedures customers must complete before receiving access to Shipping Nibees services.
Applicability
This Policy applies to all individuals and businesses seeking access to services provided by Shipping Nibees LLC and Shipping Nibees Ltd.
No customer may ship, receive, consolidate, store, export, or otherwise utilize Shipping Nibees services until all onboarding requirements have been completed and approved.
Customer Onboarding Process
All customers must complete the following onboarding process before receiving access to Shipping Nibees services.
Step 1 – Account Registration
Customers must create an account through Shipping Nibees' website, application, or another approved registration platform.
Required information may include:
- Full legal name
- Business name (if applicable)
- Residential or business address
- Email address
- Telephone number
- Country of residence
- Additional information as requested
Step 2 – Agreement Acceptance
Customers must review and electronically accept the following documents:
- Terms and Conditions
- Privacy Policy
- Identity Verification & Customer Onboarding Policy
- Any additional compliance-related documents required by Shipping Nibees
Step 3 – Identity Verification
Customers must successfully complete identity verification through Shipping Nibees' designated verification provider.
Successful identity verification is required before Shipping Nibees will release package photos, shipment details, invoices, account balances, delivery information, or other account-related information.
Verification may include:
- Government-issued photo identification
- Selfie verification
- Liveness testing
- Document authenticity verification
- Address verification
- Additional verification procedures
Shipping Nibees reserves the right to require enhanced verification when necessary.
Step 4 – Compliance Review
Shipping Nibees may conduct additional due diligence screening and compliance reviews.
Step 5 – Approval Decision
Following review, a customer's application may be:
- Approved
- Conditionally Approved
- Rejected
- Referred for Additional Review
Approval is not guaranteed.
Business Account Verification
Business customers may be required to provide one or more of the following:
- Business registration documents
- EIN or Tax Identification Number
- Business licenses
- Proof of business address
- Website information
- Ownership information
- Additional supporting documentation
Customer Certifications
By applying for services, the customer certifies that:
- All information provided is accurate.
- All identification documents are authentic.
- They are not using another person's identity.
- They are not acting on behalf of a prohibited party.
- They are legally authorized to utilize Shipping Nibees services.
- They will comply with applicable laws and regulations.
Sanctions and Restricted Party Screening
Shipping Nibees reserves the right to screen customers against:
- Government sanctions lists
- Terrorist watchlists
- Restricted party databases
- Anti-money laundering databases
- Other compliance screening resources
Applications may be denied if compliance concerns are identified.
Fraud Prevention
Shipping Nibees maintains anti-fraud controls to protect customers, transportation providers, and business partners.
Indicators that may result in account suspension or denial include:
- Identity mismatches
- Suspicious purchasing activity
- Fraud alerts
- Chargeback history
- False information
- Altered documents
- Unauthorized account usage
Shipping Nibees may conduct ongoing account reviews and monitoring after approval to ensure continued compliance with company policies and applicable laws.
Additional Documentation Requests
Shipping Nibees may request additional documentation at any time, including:
- Proof of address
- Proof of ownership of goods
- Purchase receipts
- Commercial invoices
- Business registration documents
- Tax identification documents
- Authorization letters
Failure to provide requested documentation may result in account suspension or closure.
Account Activation
Approval generally follows the process below:
- Customer registration is completed.
- Terms and policies accepted.
- Identity verification completed.
- Compliance review completed.
- Customer approved.
- Shipping address assigned.
- Customer access to the application activated.
Shipping Nibees reserves the right to modify activation procedures at any time.
Shipping addresses remain the property of Shipping Nibees and may be changed, reassigned, suspended, or revoked at any time.
Shipping Nibees warehouse addresses may only be used for receiving shipments intended for processing through Shipping Nibees services and may not be used as residential, mailing, banking, governmental, or business registration addresses.
Denial or Termination of Services
Shipping Nibees may deny, suspend, restrict, or terminate access to services at its sole discretion if:
- Identity cannot be verified
- Fraud is suspected
- Compliance concerns arise
- False information is provided
- Requested documentation is not provided
- Applicable laws or regulations may be violated
Shipping Nibees reserves the right to require re-verification of identity at any time if account ownership, account security, shipment activity, payment activity, or compliance concerns warrant additional review.
Completion of identity verification does not guarantee account approval or continued access to Shipping Nibees services.
Record Retention
Shipping Nibees may retain identity verification records, onboarding records, customer communications, and compliance documentation for security, legal, regulatory, operational, and business purposes as permitted by applicable law.
Information Sharing
Customers acknowledge that information collected during onboarding may be shared between Shipping Nibees LLC and Shipping Nibees Ltd for:
- Operational purposes
- Compliance reviews
- Fraud prevention
- Customer service
- Shipment processing
- Regulatory obligations
Limitation of Liability
Shipping Nibees LLC and Shipping Nibees Ltd shall not be liable for losses arising from account denial, delayed approval, compliance reviews, identity verification failures, sanctions screening results, or decisions made to protect the Company, customers, transportation providers, or regulatory compliance obligations.
Policy Changes
Shipping Nibees reserves the right to modify this Policy at any time. Continued use of Shipping Nibees services constitutes acceptance of any revised version.
Contact Information
Customer Acknowledgment
By creating an account, submitting identification, completing verification, or using Shipping Nibees services, customers acknowledge that they have read, understood, and agree to be bound by this Identity Verification & Customer Onboarding Policy.
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