Frequently Asked Questions

You can track your shipment using the tracking number provided in your shipping confirmation email or through our tracking page. Simply enter your tracking number, and you'll get real-time updates on your package's location and status.

Our shipping rates vary based on package size, weight, and destination. We offer competitive rates for both domestic and international shipping. Use our calculator tool on the website for an instant quote based on your specific requirements.

International shipping typically takes 3-7 business days, depending on the destination and shipping method chosen. Express shipping options are available for faster delivery, and you can select your preferred shipping speed during checkout.

Yes, we offer comprehensive insurance options for all shipments to ensure your packages are protected. You can select the insurance coverage level during checkout, and we'll handle any claims promptly if needed.

Creating an account is easy! Click on the 'Register' button in the top right corner, fill in your details, and verify your email address. Once registered, you'll have access to order history, saved addresses, and faster checkout.

Orders can be modified or cancelled within 1 hour of placement, as long as they haven't been processed for shipping. Contact our customer service team immediately if you need to make changes to your order.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted payment system.

Log in to your account and click on 'Order History' in your dashboard. You'll see all your past orders with details including tracking numbers, delivery status, and invoices.

We offer a 30-day return policy for most items. The item must be in its original condition with all packaging and documentation. Contact our customer service team to initiate a return.

Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to your original payment method.

Return shipping costs depend on the reason for return. If the item is damaged or incorrect, we cover the return shipping. For other returns, the customer is responsible for return shipping costs.

Yes, you can exchange items within 30 days of delivery. Contact our customer service team to arrange an exchange, and we'll guide you through the process.